SuccessWareÂ®21 provides an easy, reliable way to improve communication between field technicians and dispatchers. Dispatchers can send jobs to the assigned technicianâ€™s TomTom PRO device. The tech receives the customerâ€™s name and address, job instructions and scheduled start time.
- Arm technicians with job information from SuccessWareÂ®21 and traffic-based navigation and accurate arrival times provided by TomTom PRO devices.
- Eliminate manual entry errors by dispatching jobs directly to TomTom PRO devices
- Reduce phone calls between dispatchers and technicians
- Know where your technicians are in real time and if theyâ€™re working or available
- Improve service response times using traffic-based navigation
SuccessWare21 was formed in 1993 as a contractor owned company specializing in developing business management software for the residential service industry. Since our inception, we have focused specifically on the needs of contractors in the HVAC, Plumbing, Electrical and Roofing fields. Our focus on meeting the specific needs of these types of companies has made us the recommended software choice many of the largest national (and international) contracting groups in North America.